FAQ – Safi Brothers Trading
Help Centre
Frequently Asked Questions
Answers about our natural honey, delivery across Qatar, payment, returns and our shop in Ezdan Oasis, Al Wukair.
Our honey
Is your honey 100% pure and natural?
Yes. All of our honey is 100% pure and natural, with no added sugar, syrup, colour or flavour. We only sell honey we would serve to our own family, and every order comes with our 7-day money-back guarantee.
Where does your honey come from?
All of our honey comes from Kashmir, Pakistan. Our family has been in the honey trade since 1985.
Which types of honey do you sell?
We sell Sidr honey, Clover honey, Mustard honey, Acacia honey and Eucalyptus honey, plus honey combos and natural honeycomb (Sidr and Spring Flower). See all of them in our honey collection.
Which honey should I choose?
Sidr honey is deep amber, warm and rich – the classic choice for guests and gifts. Clover is light and softly floral, Mustard is mild and gently sweet, and Acacia is very light and delicately sweet. If you want to try several, the 4 Honey Combo is a good start.
Why did my honey turn thick or creamy?
This is natural and is called crystallisation. Clover, Mustard, Acacia and Eucalyptus honey may turn thick or creamy over time. Place the closed jar in warm (not hot) water and stir to make it smooth again. Our Sidr honey does not crystallise.
How should I store honey in Qatar's hot weather?
Keep the lid closed and store the honey at room temperature, away from direct sunlight. Always use a dry spoon. Honey does not need the fridge. Read more in our blog.
Can babies eat honey?
No. Honey is not suitable for infants under 12 months.
Orders and delivery
Do you deliver across Qatar?
Yes. We deliver to all areas of Qatar, and delivery is free.
How fast is delivery?
Order before 8:00 AM for same-day delivery in Doha and nearby areas. Orders after 8:00 AM usually arrive the next day. After you order, we confirm on WhatsApp and agree the delivery time with you.
How can I order?
Order on safibrother.com, message us on WhatsApp at +974 7772 5027, or visit our shop at Ezdan Oasis, Al Wukair.
Do you sell wholesale?
Yes. We supply retailers, restaurants, hotels and businesses. Send us your details on our wholesale page.
Payment and returns
Can I pay cash on delivery?
Yes. Cash on delivery is available – check your order first, then pay.
What is your return policy?
We offer a 7-day money-back guarantee. If you are not happy with the product, contact us within 7 days of receiving it, return the product, and we refund your full amount.
Our shop
Where is your shop?
Our shop is in Ezdan Oasis, Al Wukair, Qatar. Open in Google Maps.
What are your shop hours?
Saturday to Thursday: 9:00 AM – 11:00 PM. Friday: 2:30 PM – 11:00 PM.
Is Safi Brothers Trading a registered company?
Yes. Safi Brothers Trading is a Qatar company with Commercial Registration (CR) No. 203876. Learn more about us.